Terms and Conditions Of Purchase

Welcome to Face By Alex Pike. Please take some time to read the following conditions applicable to purchasing products through this website.

The following terms and conditions govern your purchases through Face by Alex Pike and constitute the entire agreement between the contracting parties (‘Agreement’). By placing an order, you agree to be bound by the Agreement as amended from time to time.

If you are uncertain about any of the terms of the Agreement, please contact Face By Alex Pike before the completion of any purchase.


The Agreement is subject to change from time to time without notice. Each order or transaction will be governed by the Agreement in force upon the date of that transaction.

Your continued use of the site following posting of any changes or modifications constitutes your acceptance of such changes or modifications and if you do not agree with these changes or modifications, you must immediately cease using the site. For this reason, you should frequently review these terms and conditions and any other applicable Customer Policies, including their dates, to understand the Agreement that applies to your purchases through the site.

Occasionally there may be information on the site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. Face By Alex Pike reserves the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the site is inaccurate at any time without prior notice (including after you have submitted your order).


Face By Alex Pike shipping costs are listed at checkout.


The products made available on the site, including any samples Face by Alex Pike may provide to you, are for personal use only. You may not sell or resell any products you purchase or otherwise receive from Face By Alex Pike.

All orders placed are an offer of purchase and are subject to acceptance by Face By Alex Pike . If an order is not accepted a full refund will occur at the earliest possible convenience. Face By Alex Pike reserves the right to refuse an offer for any reason.

Without limiting the above, Face By Alex Pike reserves the right to refuse or reduce the quantity of any orders that it reasonably believes are for the purposes of resale or otherwise may result in a violation of these terms and conditions, as determined by Face By Alex Pike in its sole discretion. As part of  Face By Alex Pike order processing procedures, Face By Alex Pike will screen all received orders for fraud or other types of unauthorised or illegal activity. Without limiting the above, Face By Alex Pike reserves the right to refuse to process an order due to suspected fraud or unauthorised or illegal activity. If fraud or unauthorised or illegal activity is suspected, Face By Alex Pike may reject your order or its customer service department may call you at the phone number you provided (or use your email address) to confirm your order. Face By Alex Pike also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorised or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorised or illegal activity.

Given the popularity of our products, except where prohibited by law, Face By Alex Pike may limit the number of products available for purchase by any one customer, including without limitation so that as many customers as possible may enjoy products supplied by Face By Alex Pike.

In the event of the requested products being unavailable Face By Alex Pike may cancel the transaction and effect a full refund.


All prices listed on the site are in Australian dollars and are inclusive of any Australian Goods and Services Tax (as applicable).

The prices indicated may be changed at any time without advance notice. However, the products shall be charged at the rate in force when the customer’s order was validated.

Where the customer pays by payment card, the customer warrants that they have the necessary rights to use the payment card and that they are fully authorised to use it to pay for the order.  The customer also warrants that this card gives access to sufficient funds corresponding to the amount of the order.  Failing this,  Face By Alex Pike reserves the right to cancel the sale according. Face By Alex Pike is under no obligation to ship any goods ordered until payment for those goods has been received. In the case of payment by cheque, this would mean the clearing of funds represented by the cheque.


Upon purchase of products, the buyer agrees to use the products only for their intended purpose and strictly in accordance with their instructions, precautions and guidelines. Any other use will cause the buyer to assume full responsibility for any loss or damage arising out of their use. Questions as to use can be directed to  Face By Alex Pike via their email.

You should always check the ingredients for products to avoid potential allergic reactions.

If any minor uses any product purchased through the site it should be only after the parent or legal guardian has discussed the product with the minor’s doctor.


At our complete and absolute discretion Face by Alex Pike may accept return of products with 14 Days from the date of purchase from you if we are notified in writing to the following email: bookings@facebyalexpike.com.au

  1. You notify Face by Alex Pike that you consider the products to be damaged or defective and, after examination of any received physical evidence from you, we are in agreeance. All return postage costs of such goods are at the Purchasers expense.

      2. The product purchased is the incorrect product

     3. The product is not the correct one and is returned unopened, in it’s original undamaged packaging complete with clear safety tab in place

If the Products are damaged or defective in accordance with point 1, You may elect to:

a) Receive a replacement of the Products returned with equivalent Products (Replaced Products); or
b) Receive a credit note equal to the price paid for the Products returned (Credit Note); or
c) Terminate the Sale Agreement and we will provide a refund to you equal to the price paid for the products returned (shipping costs not included)

We do not refund or exchange any products due to the following:

  1. You have had a change of mind
  2. The product is deemed by you to be unsuitable (including product usage, frequency and placement, restrictions on usage, ingredients, allergic reactions, skin irritation, any other contra-indications)
  3. You have failed to undertake your due diligence by seeking professional, qualified medical advise as to your suitability to this product.


To the full extent permitted by law,  Face By Alex Pike makes no representations or warranties, express or implied, regarding any matter including merchantability, fitness for a particular purpose or use in relation to any product supplied by Face By Alex Pike .

Where legislation implies into this agreement any condition or warranty that cannot be restricted or modified,  Face By Alex Pike liability for any breach of such conditions or warranties will (to the full extent permitted by law) be limited to, at the option of Face By Alex Pike, one or more of the following: (a) replacement of a product/s where any pumping/distribution mechanism is believed to be faulty, b) or the supply of equivalent product.

This Agreement will not be read or applied so as to purport to exclude, restrict or modify or have the effect of excluding, restricting or modifying the application in relation to the supply of any products pursuant to these terms of all or any of the provisions of the Competition and Consumer Act 2010 (Cth) or the provisions of any other statute, act or law of any State or Territory of the Commonwealth of Australia, or any other applicable territory, which by law cannot be excluded, restricted or modified.


If, in our reasonable opinion, you breach any provision of the Agreement Face By Alex Pike may immediately issue a warning, temporarily suspend or permanently prevent your access to all or parts of the site. In any event, we may terminate the Agreement (and your rights to use the site) at any time and for any reason without prior notice to you.


The agreement for sale is concluded only when goods are handled over to the designated carrier.


If any provision of these terms and conditions is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect. No waiver of any term of these terms and conditions shall be deemed a further or continuing waiver of such term or any other term, and Face By Alex Pike failure to assert any right or provision under these terms and conditions shall not constitute a waiver of such right or provision.


The advice and information contained within or provided through this site is of a general nature and is not intended to constitute or replace professional advice for individual or specific conditions.

The statements made about products have not been evaluated by the Australian Therapeutic Goods Administration or any other regulator, and the results reported, if any, may not necessarily occur in all individuals. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease.

Use of the site is not meant to serve as a substitute for professional medical advice. The site is solely an online store for specialty beauty products. Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the site before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition.  Face By Alex Pike does not give or intend to give any answers to medical related questions. No prescription medications or medical treatments are intentionally provided on the site.

While we make every effort to ensure that the information contained within this website is correct, to the extent permitted by applicable law, we do not warrant that the product or service descriptions, colours, ingredients, information or other content available on or via the site is accurate, complete, reliable, current, available or error-free.  We take no responsibility for any loss or damage arising from use of information or reliance on advice.

While Face By Alex Pike has tried to accurately display the colours of products, the actual colours you see will depend on your device, ambient lighting and other factors beyond Face By Alex Pike’s reasonable control, and may not accurately reflect the colour of the product.

Reference to any products, services, processes or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Face By Alex Pike.